Editorial Policy
The rules that decide what gets published on EnergyFaults, and what does not.
Last updated: September 2026
Manufacturer sources are preferred
Where a manufacturer publishes documentation for a device, that documentation decides the meaning of a code. Support-centre articles are used where no manual section exists. Nothing is published from thin air.
AI may assist, it does not establish facts
Language models are used for non-factual chores: normalising imported rows, suggesting internal links, spotting likely duplicates, drafting a first summary of a document an editor has already read. They cannot independently establish what a code means.
A page whose content came from a draft is labelled as a draft inside the admin panel until an editor links it to a source. Draft versus verified is a visible internal state, not a formality.
Review against documentation
Before a record is marked verified, an editor confirms: the code text as displayed, the device scope it was confirmed for, the severity, and whether any user-level action is safe. If a statement cannot be confirmed, it is removed rather than softened into vagueness.
Errors can be reported
Every fault page and symptom guide carries a correction form. Reports are stored with the page address and code, reviewed by an editor, and either applied, answered or rejected with a reason.
Community input is clearly separated
Owner reports and forum experience can explain how a fault behaves in the field. They are labelled as community context and are never presented as manufacturer documentation, and they never override it.
No engagement padding
No “ultimate guides”, no invented statistics, no fake expertise, no filler introductions. A fault page answers first and explains second.
