Device offline
The battery or inverter appears offline in the monitoring app while the property still has power.
Common causes
- Local network change or DHCP address change
- Wi-Fi credentials changed
- Cloud or server-side outage
- Communication module fault
Safe checks
- 1Confirm the property has power and the system is operating.
- 2Check the app status and any message it shows.
- 3Check other devices on the same network.
- 4Record how long the device has been offline before reporting it.
Related error codes
Brands commonly affected
When to call a technician
Call a qualified technician if the device repeats the fault after a manufacturer-approved restart, shows a burning smell, has damaged or discoloured wiring, or if the symptom involves the battery, inverter power stage or any sealed high-voltage component.