Gateway offline
The energy gateway that coordinates the battery system is unreachable from the app or the local network.
Common causes
- Gateway power supply interrupted
- Home network or router changed
- Gateway firmware update in progress
- Gateway hardware fault
Safe checks
- 1Check the gateway status LED pattern and note it.
- 2Check the home internet connection with another device.
- 3Confirm the gateway breaker has not tripped.
- 4Do not open the gateway enclosure.
Related error codes
Brands commonly affected
When to call a technician
Call a qualified technician if the device repeats the fault after a manufacturer-approved restart, shows a burning smell, has damaged or discoloured wiring, or if the symptom involves the battery, inverter power stage or any sealed high-voltage component.