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EnergyFaults — error codes and troubleshooting for energy devices
EV ChargersHome Flex
Solid red LED

ChargePoint

ChargePoint Solid red LED

Fault detected; station will not charge

Severity

High

Safe to continue?

No

Technician required?

Recommended

Last verified

September 2026

First safe check

Unplug the connector from the vehicle, wait ten seconds and plug it back in fully.

What does Solid red LED mean?

A solid red LED ring shows that the station has detected a fault condition and will not start or continue a charging session. The station deliberately refuses to charge rather than risk an unsafe session.

Which models use this code?

Verified for

  • ChargePoint — Home Flex

Most likely causes

01

Ground fault or earth connection problem

Manufacturer documented

The station’s ground monitoring has detected a condition it considers unsafe to charge on.

02

Internal relay or self-test failure

Possible

A station self-test did not pass, so charging is blocked until it does.

03

Installation wiring issue

Possible

A loose or incorrect connection at the supply side can trip the station’s monitoring.

Safe checks you can perform

  1. 1

    Unplug and replug the connector

    Confirm the connector is fully latched before retrying the session.

  2. 2

    Check the dedicated breaker

    Confirm the station’s breaker has not tripped. Do not repeatedly reset a tripping breaker.

  3. 3

    Cycle power at the breaker if the manufacturer documents it

    A documented power cycle clears some fault states; if the red LED returns immediately, treat it as unresolved.

  4. 4

    Use the station app to check the reported reason

    The app records the fault the station detected, which is what support will ask for.

These steps stay outside the enclosure. Never open high-voltage equipment, bypass safety devices or work on live wiring.

When to stop troubleshooting

Stop and contact a qualified technician if the fault returns immediately, the device smells burnt, visible wiring damage exists, the enclosure is hot to the touch, or the manufacturer specifies professional service.

Can a reset clear this fault?

Documented reset behaviour: sometimes. Use only the manufacturer-approved restart sequence for this device and never bridge or bypass a safety mechanism to clear a fault.

Related symptoms

Red light on chargerNot charging at all

Related fault codes

Solid blue (over 15 minutes)Soft ground fault detectedGround Monitor FaultMeaning pending official confirmationRelay Stuck OpenMeaning pending official confirmation3 red blinksThermal throttle; current reduced8 red flashesConfigured current incompatible with vehicleRed flashesFault detected; charging halted

Sources

  • ChargePoint Home Flex Troubleshooting

    View
    Manufacturer
    ChargePoint
    Document version
    —
    Section / page
    LED indications — red
    Verified
    September 2026

    A solid red LED indicates the station has detected a fault and will not charge.

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Disclaimer

EnergyFaults provides informational troubleshooting guidance. Electrical and high-voltage equipment should only be serviced by qualified professionals where required. Always follow the manufacturer documentation for your exact model.