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EV ChargersHome Flex
Solid blue (over 15 minutes)

ChargePoint

ChargePoint Solid blue (over 15 minutes)

Soft ground fault detected

Severity

High

Safe to continue?

No

Technician required?

Recommended

Last verified

September 2026

First safe check

Do not attempt to start a charging session; note the LED state and contact the manufacturer’s support line or your installer.

What does Solid blue (over 15 minutes) mean?

A solid blue LED that does not transition to a charging state within about fifteen minutes indicates a soft ground fault. The station will not charge in this state.

Which models use this code?

Verified for

  • ChargePoint — Home Flex

Most likely causes

01

Earth leakage condition in the supply circuit

Manufacturer documented

The station’s ground monitoring sees a condition it treats as a potential leakage path.

02

Moisture or water ingress at the connector

Possible

Wet or contaminated connectors can produce leakage readings.

Safe checks you can perform

  1. 1

    Leave the vehicle unplugged

    Do not retry repeatedly — the station is refusing to charge for a safety reason.

  2. 2

    Note the LED state and time

    Record how long the blue LED persisted so support can confirm the soft ground fault classification.

These steps stay outside the enclosure. Never open high-voltage equipment, bypass safety devices or work on live wiring.

When to stop troubleshooting

Stop and contact a qualified technician if the fault returns immediately, the device smells burnt, visible wiring damage exists, the enclosure is hot to the touch, or the manufacturer specifies professional service.

Can a reset clear this fault?

Reset behaviour is not documented for this code. Use only the manufacturer-approved restart sequence described in the device manual, and treat a code that returns immediately as an unresolved fault rather than a reset problem.

Related symptoms

Red light on chargerNot charging at all

Related fault codes

3 red blinksThermal throttle; current reduced8 red flashesConfigured current incompatible with vehicleRed flashesFault detected; charging haltedBlinking white LEDNot activated; limited to 16 AFlash Memory CRC ErrorMeaning pending official confirmationGround Monitor FaultMeaning pending official confirmation

Sources

  • ChargePoint Home Flex Troubleshooting

    View
    Manufacturer
    ChargePoint
    Document version
    —
    Section / page
    LED indications — blue
    Verified
    September 2026

    A solid blue LED that does not change within 15 minutes indicates a soft ground fault and the station will not charge.

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Disclaimer

EnergyFaults provides informational troubleshooting guidance. Electrical and high-voltage equipment should only be serviced by qualified professionals where required. Always follow the manufacturer documentation for your exact model.