Connected but not charging
The vehicle and charger are connected and communicating, but no energy is delivered to the battery.
Common causes
- Charging scheduled in the vehicle or in the charger app
- Vehicle charge limit already reached
- Load management holding the session to a low current
- Authorization or activation requirement not met
- Connector not fully latched
Safe checks
- 1Check the vehicle for a scheduled departure or charge window.
- 2Check the vehicle charge limit and the battery state of charge.
- 3Confirm the connector is fully inserted and the latch is engaged.
- 4Check the charger app for an authorization or activation prompt.
- 5Unplug, wait ten seconds and reconnect before assuming a hardware fault.
Related error codes
Brands commonly affected
When to call a technician
Call a qualified technician if the device repeats the fault after a manufacturer-approved restart, shows a burning smell, has damaged or discoloured wiring, or if the symptom involves the battery, inverter power stage or any sealed high-voltage component.